Customer Growth Manager/Senior Manager

  • Job Category
    Customer Service, Sales / Retail
  • Job level
  • Contract type
    Full Time
  • Location
  • Salary
    S$5000 - S$7500

Job Description

About the job

MatchMove Pay, one of the fastest, award-winning Financial Technology company, is looking for qualified candidates with relevant Client Growth experience to join us as we accelerate our global expansion.

This role will support the post-sales customer lifecycle such as customer adoption, on-going support and programme optimization. He/She will be responsible for regional customer retention and account growth.

Job Responsibilities

Execute customer renewal process

  • Develop, maintain and grow the relationships with the clients to ensure continued account growth and revenue pipeline.
  • Implement the customer portfolio strategy by engaging existing clients.
  • Drive customer renewals, proactively identifying and prioritising resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe.

Source for business opportunities

  • Promote, sell and update the Company’s offerings to the customers to support them in continuous improvement and innovation to existing customers.
  • Prepare proposals and data reports for current clients for existing and new business opportunities.
  • Closely monitor adoption rates of assigned customers; providing regular and prompt insights to them.
  • Work collaboratively with the Marketing team to build customer testimonials and referrals and any joint collaboration.
  • Design sales and marketing strategies for managed accounts and growth areas, leveraging on in-depth understanding of market needs, expectations, and trends as well as internal product and service offerings.
  • Manage overall relationships with clients to ensure high customer retention and high customer satisfaction.

Provide service support and relationship maintenance

  • Work with the Solution Architects, Product and Customer Implementation Teams to facilitate a seamless Customer On-boarding Process, and ensuring a smooth ‘go live’.

Support operational process excellence

  • Ensure adherence to SOPs and SLAs to achieve operational excellence in customer servicing.
  • Be the gateway between the customers and our internal team on providing suggestions, solutions based on customers feedback.
  • Be the champion of customer growth.
  • Manage overall relationships with clients to ensure high customer retention and high customer satisfaction.

Job Requirements

  • Bachelor or Master’s degree in related field.
  • 5 to 10 years related experience in sales, account management and/or marketing to support customers growth.
  • Good track record of driving customer success and growth and aligning within complex customer environments at executive and department levels.
  • Relevant working experience in the Fintech sector and possess regulatory requirements knowledge in the Asian region.
  • Data-driven with a commitment to process, drive and track consistent engagement process.
  • Creative thinker with the ability to troubleshoot issues quickly and effectively.
  • Ability to work in a fast-paced, entrepreneurial, hands-on, results-oriented culture.
  • Excellent presentation and interpersonal skills.
  • Excellent written and verbal communication skills.
  • Well-organized and analytical with an ability to work well under pressure.
  • Domain knowledge of the customer experience and growth market, business and technical trends.
  • Willingness to travel.

MatchMove Culture:

We at MatchMove are all singularly focused on building the next generation of embedded Banking-as-a-Service, for all types of organizations, from every segment of the economy. Our performance-based culture is inclusive, results-driven and customer-centric, with diverse talent from across the globe coming together as a team everyday to create new user experiences and innovations for our customers

Come Join Our Dynamic Team!

Personal Data Protection Act:

By submitting your application for this job, you are authorizing MatchMove to

  • collect and use your personal data, and to disclose such data to any third party with whom MatchMove or any of its related corporation has service arrangements, in each case for all purposes in connection with your job application, and employment with MatchMove; and
  • retain your personal data for one year for consideration of future job opportunities (where applicable).

Closing on 22 Dec 2021