Customer Service Executive

  • Job Category
    Customer Service, Logistics / Supply Chain, Sales / Retail, Others
  • Job level
  • Contract type
    Full Time
  • Location
  • Salary
    S$2500 - S$3500

Job Description


  1. Responsible for the aspects of the day-to-day operations of the e-commerce platform including but not limited to user experience, order fulfillment, customer service.
  2. Listening to clients’ concerns and handling complaints and returns
  3. Consolidate clients' feedback such as technical issues or any other requests then report to the relevant department accordingly.
  4. Keep track of clients’ membership status, order status and prepare agreements/ contracts.
  5. Manage and consolidate clients’ profiles, reports, orders and other required information.
  6. Provide professional service and advice to achieve customer satisfaction throughout the whole transaction.
  7. Notify clients of any change of policy.
  8. Keep clients updated on the latest promotion, latest services, latest features, etc.
  9. Explore and experiment with new digital features of the company’s new E-commerce platform.

Customer Support Executive Requirements:

  1. Excellent interpersonal, written and oral communication skills in Mandarin and English as you need to communicate with Mandarin-speaking clients.
  2. Analytical, data-driven person with strong problem-solving skills.
  3. Have prior experience running online marketplaces.
  4. Ability to work in a team setting.
  5. Proactive and able to learn new knowledge.
  6. At least have 3 years of related experience.
  7. Diploma holder in any related discipline.
  8. No quota apply any Permit .

Additional Information:

Working hour: Mon-Fri (9 am-6 pm)

Working Location:

Nearly Raffles Place

Salary Range:

Negotiable based on candidates' actual working experience.

Kindly indicate your availability for work commencement, the reason for leaving, expected salary, etc. We regret that only shortlisted applicants will be notified.

Closing on 18 Dec 2021