Customer Service Officer

• Manage our Counter Check in services and engaging with customers directly. 
• Work with our helpdesk system - Freshdesk and Hotline IVR system - Hoiio. Training will be provided.
• Managing part time team and answering incoming calls for various repair and trade in projects.
• Manage repair status updates using our service centre system
• Manage incoming queries through company website, company whatsapp, facebook messenger and other social media services.
• Basic knowledge handling online customer service for lazada, carousell, shopee etc.

Requirements:

At least 2 years of experience in customer service.

Able to communicate in English and Mandarin, spoken and written.

Able to empathize with customers

Open mindset, willing to try out new mediums of engaging customers.

Enjoy working in challenging and unexplored online environment.

Passion in IT products and gadgets