Customer Success Coach

Job Description

To support our ReviewPro team, we are looking for a young minded, vibrant, high-energy, proactive and detail-oriented Customer Success Coach, with experience in Customer Support and the ability to analyze customer behavior metrics to recommend key actions within their organization to increase the adoption of ReviewPro products.

Responsibilities

• Responsibilities include: Primary point of contact for      our accounts
• Establish a trusted advisor relationship with each of      your assigned accounts
• Ability to monitor the status of onboarding of a client      and help them finalize any outstanding items
• Provide training to our clients on the ReviewPro tool      and key hospitality best practices
• Increasing the adoption and engagement of features and      functionality of the ReviewPro tool
• Constant proactive monitoring of client engagement and      health/happiness levels and regular interactions with clients (phone,      email, etc)
• Regular communication to clients on new features
• Work closely with the Account Management Team to follow      up on bugs and issues
• Identifying upsell and cross-sell opportunities
• Supporting the renewal process in collaboration with      the Account Management and Sales Teams

Qualifications

• High level of English.
• Another language is a plus.
• Empathetic, people oriented, great relationship      builder.
• Preferably, you have experience in account management      or customer success role.
• Preferably with experience in the Hospitality industry.
• Strong aptitude for technology.
• Results driven.
• Experience with Salesforce.com.
• Self-Starter.
• Hands-on attitude.
• Positive attitude.
• Networking skills.