Customer Support Executive (Korean)

PTW (SINGAPORE) PTE. LTD.
  • Job Category
    Customer Service, Entertainment, General Management, General Work, Telecommunications
  • Job level
    Junior Executive
  • Contract type
    Permanent, Full Time
  • Location
    Central
  • Salary
    S$1800 - S$2600

Job Description

RESPONSIBILITIES

• Provide customer support and technical issue resolution via email, phone, chat, social media, and other online platforms.

• Handle multiple concurrent chats and email interactions.

• Identify, correct, and advise technical issues in the customer’s computer, mobile app, and/or video game console.

• Identify trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.

• Escalate real-time issues to client/supervisor.

• Translate the Korean language to English and vice versa when needed.

• Report and minutes writing in Korean and/or English languages.


REQUIREMENTS

• Effective in both verbal and written communication skills in the English language.

• Proficiency in the Korean language at the native level (needed to liaise with the native Korean-speaking associates).

• Able to work on weekends and public holidays based on shift roster.

• Able to deliver excellent customer service via email/chat/phone.

• Able to understand games from a gamer’s perspective and give in-depth gaming (PC/console) troubleshooting and support.

• Able to solve and analyze information accurately with appropriate speed and within guidelines.

• Team player.


Closing on 04 Nov 2021