Desktop Support Engineer

JK TECHNOLOGY PTE LTD
  • Job Category
    Information Technology
  • Job level
    Professional
  • Contract type
    Full Time
  • Location
    Central
  • Salary
    S$1600 - S$3000

Job Description

Responsibilities

  • Maintenance of (150-300) windows laptops & desktops, including backup & recovery.
  • Maintenance of all network devices not limited to:wireless routers
    network printers
    network attached storage devices
  • Attending to all users’ (150-300) IT related requests in the office.
  • Perform trouble shooting on "PCs & peripherals problems, including research, testing and enquiry to vendor for problem resolution. Troubleshooting of OS related, in-house software, printer, and other PC related problems for in-house corporate users. Network troubleshooting (For Example. Unable to print on network printer or unable to access to the Internet).
  • Users profile administration
  • Interface with other maintenance vendors (eg. IBM, HP, Microsoft, etc) for problem reporting. Place service call and follow up until the problem has been resolved.
  • Set-up, installation, re-installation or migration of PCs and peripherals such as but not limited to printers, scanners, projectors.
  • Relocation of equipment within premises
  • Swapping peripherals
  • Installation and configuration of software according to customer standard
  • Answer user’s inquiries on software usage
  • Perform software patches when necessary
  • Check Back-up work status
  • Check Anti-virus system
  • Updating Software & Hardware

Job Requirement

  • Diploma or Certificate in IT/Computer Engineering with 1-2 years of working experience in technical support
  • Experience in basic networking support
  • Experience in supporting OS platforms such as Windows 2000/XP/Vista and MS Office applications
  • Prefer candidates who are resourceful, good working attitude & takes initiative
  • Good communication skills and administrative skills

Others

Working Hours: 5-days/week, 9am - 6:30pm

  • Might be deployed to client's site and subject to client's working hours
  • Possible of OT depending on projects
  • Preferable able to start immediately

Staff Benefit: 14-days Annual Leave, Medical Claims & Staff Insurance.


Closing on 07 Feb 2021