Executive / Senior Executive (IT Service Engineer)

TEMASEK POLYTECHNIC
  • Job Category
    Information Technology, Public / Civil Service
  • Contract type
    Full Time

Job Description

Responsibilities

  • Manage call/email hotline and provide 1st level support for IT queries/issues.
  • Provide VIP support and ensure excellent customer service to end users.
  • Escalate to the relevant engineers as and when necessary, including vendor support contacts and subject matter experts.
  • Take ownership and responsibility of queries, issues and problems assigned to the engineers.
  • Ensure that incidents, service requests, complaints and feedbacks are resolved and updated timely, within the SLA. Update stakeholders for high priority cases
  • Update Knowledge Base with solution provided
  • Responsible for tracking hardware and software inventory
  • Install, upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft Office, MAC, computer hardware, printers and any other authorised peripheral equipment
  • Perform general preventative maintenance tasks and remedial repairs on computers, laptops, printers and any other authorised peripheral equipment
  • Use tools and methodologies to load, copy and customize operating system configurations for deployment
  • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
  • Customize desktop hardware to meet user specifications and site standards
  • Provide user data and application recovery
  • Familiarize end users on basic software, hardware and peripheral device operation

Requirements

  • Relevant background in IT-related fields
  • Candidates with at least a year of IT helpdesk / service desk support would be preferredĀ 
  • Possess skillsets in the areas of Customer Service/Desktop/End User Application/Patch/Antivirus
  • Ability to demonstrate troubleshooting and problem analysis techniques
  • Good interpersonal and communication skills
  • Polite and customer oriented
  • Strong team player and is able to work effectively with others

Closing on 25 Apr 2021