IT Infrastructure Engineer (Quality Assurance System)

  • Job Category
    Information Technology
  • Job level
  • Contract type
    Full Time
  • Location
  • Salary
    S$3000 - S$6000

Job Description

Job Scopes:-

  • Technical support services for Integrated Application Lifecycle Management (iALM) system;
  • Monitor and maintain iALM applications and its infrastructure in production and non-production environment;
  • Troubleshoot and resolve iALM incidents raised by users as per SLA;
  • Coordinate with the users, either face-to-face, emails or over the phone and establish good working relationship;
  • Set up new user’s accounts and profiles;
  • Liaises with the iALM product IT support when necessary;
  • Ensure integration and connectivity of iALM with other systems;
  • Provide training for users on updated iALM workflows, features and recommend best practices;
  • Support users to publish documents and create templates;
  • Support users to build and release software in the production environment;
  • Upgrade iALM applications to the recommended version;
  • Recommend optimal processes and workflows customized to achieve better system performance;
  • Review and update user guide on new application features and its usage;
  • Report weekly status on issues status and system resources utilization.

Job Requirements:-

  • Tertiary qualification in Information Technology or Engineering;
  • Technical skills in Javascript, VB script, HTML, CSS, .NET;
  • Understanding of Software Development Lifecycle (SDLC)/QA processes;
  • 2 years experience of maintaining IT system/iALM application such as Microfocus solutions will be added advantage;
  • Good analytical and problem solving skills;
  • Worked in user-centric environment with focus on quality delivery.

Closing on 27 Feb 2021