IT Infrastructure Engineer (Quality Assurance System)

Job Scopes:-

• Technical support services for Integrated Application Lifecycle Management (iALM) system;
• Monitor and maintain iALM applications and its infrastructure in production and non-production environment;
• Troubleshoot and resolve iALM incidents raised by users as per SLA;
• Coordinate with the users, either face-to-face, emails or over the phone and establish good working relationship;
• Set up new user’s accounts and profiles;
• Liaises with the iALM product IT support when necessary;
• Ensure integration and connectivity of iALM with other systems;
• Provide training for users on updated iALM workflows, features and recommend best practices;
• Support users to publish documents and create templates;
• Support users to build and release software in the production environment;
• Upgrade iALM applications to the recommended version;
• Recommend optimal processes and workflows customized to achieve better system performance;
• Review and update user guide on new application features and its usage;
• Report weekly status on issues status and system resources utilization.

Job Requirements:-

• Tertiary qualification in Information Technology or Engineering;
• Technical skills in Javascript, VB script, HTML, CSS, .NET;
• Understanding of Software Development Lifecycle (SDLC)/QA processes;
• 2 years experience of maintaining IT system/iALM application such as Microfocus solutions will be added advantage;
• Good analytical and problem solving skills;
• Worked in user-centric environment with focus on quality delivery.