IT Service Agent

MICRO 2000 TECHNOLOGIES ASIA PTE. LTD.
  • Job Category
    Information Technology
  • Job level
    Junior Executive
  • Contract type
    Contract, Full Time
  • Location
    Central
  • Salary
    S$1600 - S$2300

Job Description

Responsibilities

  • Provide 1st level troubleshooting to customer
  • Respond to calls in a professional and courteous manner
  • Follow call script processes to answer incoming calls, emails, etc
  • Handle Incidents through the channels provided as part of incident handling services for providing of IT support to end users
  • Log, Track and escalate related problems to the correct entity Responsible and take ownership of all calls till closure
  • Monitoring and Tracking of incidents
  • Dispatch onsite support if required
  • Ensure Users is progressively informed of the case status
  • Ad hoc duties as assigned

Requirement

  • Higher Nitec / Diploma in Information Technology or equivalent
  • Preferably to have at least 1 year experience in IT
  • Training will be provided (eg. PC troubleshooting, resetting of passwords)
  • Comfortable working environment
  • Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, etc.) is a plus
  • Customer-oriented with good interpersonal and communication skills
  • Team player, quick learner

Closing on 28 Jan 2021