IT SUPPORT EXECUTIVE

ADVANET PTE. LTD.
  • Job Category
    Information Technology
  • Job level
    Executive
  • Contract type
    Permanent, Full Time
  • Location
    North
  • Salary
    S$2300 - S$2800

Job Description

Job Descriptions

  • Attend to user’s issue over the phone and onsite
  • Troubleshoot networking issues
  • Remote support where possible
  • Installation, setup and configuration of PCs, laptops and printers
  • Liaise with regional IT for software / patches update
  • Ad hoc support role on IT related issues

Job Requirements

  • Good understanding of Networking (e.g. TCP/IP, Firewalls)
  • Knowledge of Windows Server, Active Directory, Exchange & Sharepoint
  • Implement and administer network devices
  • Good communication skills
  • Able to work independently and possess positive working attitude

Added Advantages

  • Cisco CCNA
  • Microsoft MCSE
  • Possess a Class 2B license
  • Daily checking of poslog to ensure epos data flows to SAP/BO – update DSR recon in excel file
  • Contact point for landlord – ensure sales data captured in landlord’s system
  • Roll out EPOS for stores as required
  • Remote access to pull EPOS data
  • Create support tickets on behalf of users
  • Push pricing from SAP to EPOS where necessary
  • Reset password via IDM where necessary
  • Application and renewal of credit card, nets terminals, telephone lines and internet access for stores and roadshows where necessary
  • Safekeep and tracking of Dongles
  • Manage telephone system (Setelco)
  • Housekeeping of Microsoft Office licences and IT equipment (including fixed assets tagging)
  • Proper disposal of unused IT equipments including reformat of laptops
  • Attend to user’s issue over the phone
  • Troubleshoot networking issues
  • Remote support via Teamviewer where possible
  • On-site support when necessary
  • Sourcing of IT equipment
  • Installation, setup and configuration of PCs, laptops and printers
  • Liaise with regional IT for software / patches update
  • Ad hoc support role on IT related issues

Closing on 25 Sep 2021