L2 Java Support Engineer
INTELLECT MINDS PTE. LTD.
S$4500 - S$5800
Level 2 support for the production system where the resource is expected to work on the production issues/tickets raised by users/customers, stakeholders, internal alerts.
On Daily basis, he would be involved in, but limited to:
Pick up the tickets from the ticketing system which are assigned to him/support team (average is about 5-10 tickets assigned on daily basis)
Based on the issue description stated in the ticket, investigate for the root cause of the issue in the system by checking the application logs, database records, etc,
Once root cause is identified, fix the issue – either through data patches / code fix;
As part of the support, write SQLs for investigation, data patches
Assist the team to do reviews (e.g. review of SQLs written by other team members) and perform the SQL executions in database.
Monitor the application/system logs daily for some of key modules e.g. interface/batch jobs and alert if any issues found.
As part of the investigation, go thru the codes and fix the codes if there are issues surfaced.
Work closely with project team - Infra team, BA and other developers
Liaise with testing team and customer to carry out the SIT/UAT done for the fixes and support the release activities
Take on the task assigned by the team lead related to the support activities
Closing on 17 Jun 2021