Level 1 IT Support Helpdesk (Night Shift)

Our client is a well established International Investment Bank in Singapore and is currently looking for a Service Desk Analyst to join their Singapore Operations team handling service desk support for the United States.

JOB SCOPE (responsibilities, environment, etc)

· Troubleshoot and support issues related to domain, desktop, application, and network

· Provide helpdesk support to end-user through appropriate communication and responsive services

· Convey troubleshooting steps and information to customers via phone calls and/or email

· Assist and train users to improve the user experience

· Document all reported incidents and service requests via ticketing system

· Technologies may include, but not limited to: Windows 7/10, MacOS X, Microsoft Office, Cisco/VOIP telephony, Blackberry, Android, iOS (iPad/iPhone), and ticketing systems

MANDATORY JOB REQUIREMENTS (must have skills and experience)

· IT Discipline Diploma or Degree, Professional Certification, or any relevant experience

· Familiar with Microsoft Office and Windows Applications

· Strong Analytical and troubleshooting skills

· Excellent communication skills in English and customer service oriented

· Comfortable with late and night shift environment

ADDITIONAL JOB REQUIREMENTS (nice to have skills and experience)

· Training will be provided

· Working hours: 5 day a week (including PH)

• Shift 1 – 08:00 pm – 5:00 am
• Shift 2 – 8:30pm – 05:30am
• Shift 3 – 09:00 pm – 06:00 am