Manager (Continuous Improvement)

  • Job Category
    Information Technology, Public / Civil Service
  • Contract type

Job Description

You develop and implement the Continuous Improvement (CI) roadmap for National Service Portal (NSP), in accordance with project milestones and budget. On this, you engage various stakeholders to perform studies, propose and implement solutions for new initiatives and capabilities, as well as report on the progress of CI outcomes, resources planning, risk mitigation and stakeholders/customers’ feedback. You also develop and implement a robust framework to govern NSP’s technical development and system administration. Your challenge lies in effectively managing the intricacies and complexity of NSP, ranging from stakeholder management, system and process changes, customer experience and expectation and conflict resolution. A key part of your responsibility entails tracking best practices and market intelligence for digital services to assess and recommend plans most suitable for service delivery improvements, and keeping abreast of new human resource and security requirements, as well as IT developments, trends and changes in resource and security requirements.

You must have a tertiary qualification in computer engineering (computing, human or product development) or information systems, with at least 3 years’ experience in corporate IT project management. Possession of good leadership, critical thinking and high business acumen for quality service and information delivery is required. Having knowledge of technology deployment, system development and programming is preferred.

To apply, please submit your application at Only applications submitted through this form will be processed.

Only shortlisted candidates will be notified.

Closing on 23 May 2021