Office of Information Services - Deputy Manager / Assistant Manager (End User Computing)

• Assist in ensuring that all components in the End User Computing (EUC) are in compliance with the customer services standard and IT security requirements
• Assist in maintaining a healthy customer relationship with students and staff
• Proactively seek for areas to improve and enhance EUC delivery
• Continuously research and evaluate new technologies/methodologies and give recommendations
• Assist in managing IT projects and coordinate with other parties to guarantee its success
• Assist in managing EUC projects, contracts, enterprise licenses and telecommunications requirements
• Recommends solutions and opportunity areas to increase self-sufficiency of students and staff
• Develop, communicate and maintain end-user related policies and procedures

Requirements:

• Relevant qualifications, preferably in Information Technology or a related field
• At least 4 years of It experience is preferred
• Good communication skills
• A hardworking, dynamic person who takes initiative, able to multi-task and handle diverse portfolios
• Able to work as a team with infrastructure, server, applications, security team or other stakeholders
• Strong conceptual understanding on one of the following areas (preferably with work experience) will be a plus:
  • ITIL processes and application
  • EUC resources provisioning
  • End point security
  • Contract and outsourcing management