Pre Sales Manager

  • Job Category
    Information Technology, Sales / Retail
  • Job level
  • Contract type
    Full Time
  • Location
  • Salary
    S$5000 - S$8000

Job Description

Job Description

Conduct product demonstrations:

  • Articulate projected benefits that will be delivered to the customer
  • Clarify customer concerns on the product
  • Deliver structured proposals, presentations, trainings and product demonstrations to customers
  • Develop collateral for recommended solutions to be presented to the customer

Provide pre-sales customer support:

  • Develop a regular process for after sales support
  • Drive the fulfilment of commitments to customers
  • Expand customer relationships by acting as a trusted advisor
  • Manage implementation, maintenance and support cycle for sold solutions
  • Plan the effective transition from pre-sales to post-sales project phases
  • Resolve complex customer and product issues
  • Track performance and quality of support service delivery

Develop business:

  • Develop technical product collateral for use by sales staff and customers
  • Explore technical viability of all proposed solutions
  • Make recommendations for development and implementation of customisations and upgrades to existing products
  • Pursue upsell opportunities with existing customers

Develop solution prototypes:

  • Guide the diagnosis of technical issues
  • Manage the development of prototypes in with customers and the development teams
  • Outline solution objectives, technical requirements, schedules, deliverables and cost estimates
  • Oversee the development of prototype or "proof of concept" to establish viability

Implement pre-sales and post-sales support strategy:

  • Identify impact of technological developments on pre-sales and post- sales activities
  • Oversee the collation of information on customer needs, priorities and market trends
  • Produce pre- and post-sales product propositions

Job Requirements

  • Diploma/Degree in Business Administration, Computer Science or equivalent
  • 3 + years of experience as a Pre-Sales Engineer or in a client facing role providing enterprise solutions
  • Previous experience in a customer facing role such as digital marketing consultant, solution consultant, solution analyst, business analyst, business consultant, pre-sales consultant or solution architect
  • Effective communication and presentation skills

Salary: $5000-$8000 (additional incentive)

Closing on 14 Oct 2021