Production Support Engineer (AS/400 system OR OPEN System)

  • Job Category
    Information Technology
  • Job level
    Senior Executive
  • Contract type
  • Location
  • Salary
    S$5500 - S$8500

Job Description

  • Investigate production      issues, respond based on production defect severity SLAs
  • Manage and respond to users      on timely manner.
  • Log incident ticket for      production issues and user queries
  • Follow up on defect and      incident closure and meet incident closure KPI
  • Make sure system      availability as per respective agreed SLA
  • Ensure daily end of day      execution for supported applications complete successfully
  • Perform annual Disaster      Recovery (DR) exercise for supported applications
  • Provide support to System      Engineers on server level patches / upgrade as and when applicable
  • Ensure application incident      & task documentation is properly updated for each production release
  • Enthusiastic, hardworking,      proactive and goal-oriented, with excellent communication and presentation      skills, demonstrated professionalism and attention to detail
  • Proven ability to work and      resolve production incidents under strict time constraints and provide      workarounds using java snippets or UNIX shell or DB scripts etc

Key Requirements

  • Prior hand-on knowledge of      automation on OPEN systems + Windows systems OR Prior hand-on      knowledge of AS/400 system OR OPEN System – might ask to write or show      during the interview
  • Good functional knowledge in      either one of the retail or wholesale payments or customer      information systems
  • Willing to work in the      onsite shift-support model (follow-the-sun)
  • Hands-on experience in writing      SQL queries and parsing logs for issue investigation
  • Strong written, oral      communication skills and ability to manage user/vendor/customer
  • Ability to easily adapt to      any technology/environment
  • 3 or more years’ production      support experience in a bank or financial vendors across multiple      technologies/platform
  • Be able to work in a      fast pace and high-pressure working environment
  • Willingness to work across      platforms – UNIX / open, AS/400 and mainframe

Closing on 13 Feb 2021