Program Executive

TECH DATA DISTRIBUTION (SINGAPORE) PTE. LTD.
  • Job Category
    Customer Service, Information Technology, Repair and Maintenance
  • Job level
    Junior Executive
  • Contract type
    Permanent, Full Time
  • Location
    East
  • Salary
    S$3000 - S$4000

Job Description

Job Purpose:

The Program Executive is supporting the Program Management function end-to-end and as the point of contact to support external customers. The Program Executive role serves as the communications link between the Customer/Sales and Operations, prepares and provides reports and customer reviews under the supervising of Program Manager. When Tech Data decides to launch a new program, the Program Executive will provide the administrative support on the execution and reporting.


Responsibilities:

Measure and analyze in relation to program KPIs. Prepares the necessary reporting and tools, report monthly KPI status, spending, revenue and margins versus plan.

  • Support & manage the Program Management function as the point of contact and coordinates the information flow to and from Operations.
  • Reporting of detailed status, issues and resulting trends on the project /program process.
  • Create a friendly and respectful dialogue with customer via phone or email as required.
  • Generate end to end weekly, monthly and quarterly reporting to customer.
  • Leading QBR, weekly, monthly calls within the organization/with customers.
  • Prepare details for invoice of various service jobs/customer programs.
  • Supporting of Program manager on the daily administrative requirements.
  • Work closely with finance team for vendor creation, invoice verification, payment queries.
  • Follow up with customers/vendors on outstanding SOA.
  • Perform general office duties (paper work, filing, copying, printing, etc.), answering of telephone calls, attending to visitors
  • Follow ISO procedures and maintain compliance in all aspects
  • Ensure Compliance to EMS requirements
  • Ad-hoc duties as assigned by the manager


Knowledge, Skills and Experience:

  • At least 3 years’ experience in the service industry.
  • Enterprise Computer Systems equipment; experience and service background preferred
  • Excellent negotiation skills
  • Highly committed, motivated, energized and forthcoming, and has clear eye for detail
  • Highly organized and flexible with good time management. Ability to prioritize and work to tight deadlines
  • To be initiative driven, flexible and able to work under pressure
  • Able to correspond effectively with external parties and internal departments
  • Team player in multicultural environment with strong communication, listening and organizational skills
  • Be able to provide efficient general administrative support to the department in the face of constant change
  • Ability to prioritize and work to tight deadlines
  • Good experience of MS Office, especially Word and Excel
  • Ability to respond to common inquiries from internal or external sources
  • Highly Committed, motivated, energized and forthcoming, and has clear eye for detail
  • Knowledge and experience of and with ESD sensitive materials handling
  • Excellent written and verbal communication skills, highly proficient in MS office.
  • Proficiency in English and ability to communicate in writing and verbally with all employees
  • PC literate / Proficient in Microsoft Office esp. Microsoft Outlook, Word and Excel is essential
  • Minimum education of GCE / Diploma in any related discipline or equivalent
  • Minimum 2 - 3 years of working experience in MNC environment
  • Min 3 years’ experience in preparing quotations, co-ordination and handling of general administrative functions in Service industry (Repair Operations & Service Management environment)

Closing on 24 Dec 2021