Program Executive

  • Job Category
    Customer Service, Information Technology, Repair and Maintenance
  • Job level
    Junior Executive
  • Contract type
    Permanent, Full Time
  • Location
  • Salary
    S$3000 - S$4000

Job Description

Job Purpose:

The Program Executive is supporting the Program Management function end-to-end and as the point of contact to support external customers. The Program Executive role serves as the communications link between the Customer/Sales and Operations, prepares and provides reports and customer reviews under the supervising of Program Manager. When Tech Data decides to launch a new program, the Program Executive will provide the administrative support on the execution and reporting.


Measure and analyze in relation to program KPIs. Prepares the necessary reporting and tools, report monthly KPI status, spending, revenue and margins versus plan.

  • Support & manage the Program Management function as the point of contact and coordinates the information flow to and from Operations.
  • Reporting of detailed status, issues and resulting trends on the project /program process.
  • Create a friendly and respectful dialogue with customer via phone or email as required.
  • Generate end to end weekly, monthly and quarterly reporting to customer.
  • Leading QBR, weekly, monthly calls within the organization/with customers.
  • Prepare details for invoice of various service jobs/customer programs.
  • Supporting of Program manager on the daily administrative requirements.
  • Work closely with finance team for vendor creation, invoice verification, payment queries.
  • Follow up with customers/vendors on outstanding SOA.
  • Perform general office duties (paper work, filing, copying, printing, etc.), answering of telephone calls, attending to visitors
  • Follow ISO procedures and maintain compliance in all aspects
  • Ensure Compliance to EMS requirements
  • Ad-hoc duties as assigned by the manager

Knowledge, Skills and Experience:

  • At least 3 years’ experience in the service industry.
  • Enterprise Computer Systems equipment; experience and service background preferred
  • Excellent negotiation skills
  • Highly committed, motivated, energized and forthcoming, and has clear eye for detail
  • Highly organized and flexible with good time management. Ability to prioritize and work to tight deadlines
  • To be initiative driven, flexible and able to work under pressure
  • Able to correspond effectively with external parties and internal departments
  • Team player in multicultural environment with strong communication, listening and organizational skills
  • Be able to provide efficient general administrative support to the department in the face of constant change
  • Ability to prioritize and work to tight deadlines
  • Good experience of MS Office, especially Word and Excel
  • Ability to respond to common inquiries from internal or external sources
  • Highly Committed, motivated, energized and forthcoming, and has clear eye for detail
  • Knowledge and experience of and with ESD sensitive materials handling
  • Excellent written and verbal communication skills, highly proficient in MS office.
  • Proficiency in English and ability to communicate in writing and verbally with all employees
  • PC literate / Proficient in Microsoft Office esp. Microsoft Outlook, Word and Excel is essential
  • Minimum education of GCE / Diploma in any related discipline or equivalent
  • Minimum 2 - 3 years of working experience in MNC environment
  • Min 3 years’ experience in preparing quotations, co-ordination and handling of general administrative functions in Service industry (Repair Operations & Service Management environment)

Closing on 24 Dec 2021