Senior IT Analyst, SAP CRM

  • Job Category
    Information Technology
  • Job level
  • Contract type
    Full Time
  • Location
  • Salary
    S$6000 - S$8000

Job Description


  • Providing technical leadership in SAP modules and related change/ enhancement requests, in managing and review the applications design, development & testing.
  • Functional (Technical) and business knowledge sharing and leading the internal team by example. Ensure the team works according to agreed ASM procedures and process
  • Investigate, scrutinize and recommend solutions to improve business processes, procedures and structures.
  • Manage Service Request and Incidents for assigned area, Problem Management if applicable
  • Manage the Change/enhancement requests, provide accurate resourcing estimates, working closely with IT Business Partners to improve our existing system designs, and implement robust maintainable IT application solutions
  • Participant and project manager / IT Lead for projects.
  • Hands-on configuration and gathering of business requirements.
  • Create detailed functional and technical analysis & designs, perform unit testing and SIT, conduct UAT, regression test and release to production system.
  • Review and authorize SAP transport requests
  • Keep IT Business Partner and Process owners informed of progress on new and enhancement requests.
  • Ensure that standards are adhered to for documentation, development, source control, testing methodology, and internal procedures


  • Strong process and Techno-Functional knowledge in CRM 7.0 (Sales & Service Process), ACE Authorization, CRM IPC or CPQ, SAP SD integration and VC solution. Knowledge of SAP CS and experience with C/4 would be a bonus.
  • Knowledge in CRM Integration with ECC system (Bdoc/Idoc) is essentials.
  • Min.10 years' experience in solution implementation, with at least 3 end-to-end project cycles involvement in a functional team lead position.
  • Process oriented thinking
  • Strong oral and written communication skills.
  • Strong leadership, ownership and personal drive to solve problems. Team player and able to guide and influence to achieve end goals
  • Demonstrable experience of managing 3rd party support contracts and relationships
  • Project management experience and able to structure and scope a project and to manage a project through to completion.
  • Established experience in the orchestration of metrics/management reporting
  • Ability to think strategically and at the same time be operationally hands-on when the circumstances desire

Key skills and personal characteristics:

  • Results Driven: Ability to meet organizational goals and customer expectations. Inherent ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.
  • Planning and Organizing: Effective at planning and managing own workload and ability to split time between reactive tasks and planned project work
  • Analytical: Must be analytical and detail oriented yet, able to conceptualize end-state solutions
  • Dealing with Ambiguity: Ability to work through issue when clear instructions are not provided.
  • Communications: Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
  • Customer Focus (internal): Able to anticipate and understand customer expectations, and ensure that customer requirements are met and expectations appropriately managed. Able to build solid relationships with team members and internal customers.
  • Building Coalitions: Ability to build coalitions internally and with service and technology partners to achieve common goals.
  • Building Relationships: Able to develop effective relationships with IT staff and external vendors
  • Multi-task: Must be able to manage and support multiple projects simultaneously

Closing on 28 Oct 2021