Senior/Service Analyst

  • Job Category
    Information Technology, Telecommunications
  • Job level
  • Contract type
    Permanent, Full Time
  • Location
  • Salary
    S$3500 - S$6000

Job Description

Key Responsibilities:

  • Accountable for development and execution of a coherent and aligned Billing and Customer Care delivery strategy, to achieve the year objectives.
  • Ensure that projects undertaken consistently meet all aspects of quality, time and cost.
  • Ensure program/project delivery in accordance with Singtel IT strategic standards.
  • Accountable for quality, on-time and customer satisfaction
  • Uses professional knowledge, experience and technical expertise to respond to questions and facilitate problem solving.
  • Generally advises, influences and guides customers and business partners over whom there is no direct authority
  • Retain IP in heavy outsourced environment
  • Develop various sourcing strategies to get the most cost effective outcome from vendors
  • Ensure architectural standards, guidelines, policies and best practices for technology and applications.
  • Strategic vendor management, business, IT and provider alignment.
  • Maintains and forms alliances with recognized experts and with decision makers.

Qualifications & Requirements:

  • Tertiary education with Degree in Computer Science, IT, software or computer engineering fields or equivalent.
  • Minimum 3 years of relevant IT experience, preferably with Telco experience
  • Experience in managing multiple business stakeholders and vendors
  • Strong understanding of architectural principles and industry standards
  • Knowledge of telecommunication systems, technical and engineering concepts as well as business operations and processes.
  • Ability to keep abreast of the new technologies with a view of implementing them to increase productivity and efficiency of the organization.
  • Demonstrable background in the design, implementation, measurement and tracking of operational key performance indicators
  • Detailed understanding of the end-to-end software life cycle, operational and support procedures and processes
  • Strong analytical skills, meticulous, energetic, innovative, able to work well in a team and under pressure
  • Good interpersonal skills, resourceful, take ownership, able to conceptualize
  • Ability to generate creative solutions for work situations, encourage and embrace new and untested approaches

Closing on 05 May 2021