Senior System Analyst

WPH DIGITAL PTE. LTD.
  • Job Category
    Information Technology
  • Job level
    Professional
  • Contract type
    Contract, Full Time
  • Location
    South
  • Salary
    S$4500 - S$7500

Job Description

Main duties and responsibilities of the successful candidates are to assist the System Manager/ Functional Leads on the maintenance & support of PPM application. This includes:

  • Defect Management. Responsibilities include tracking of system defects reported by users; perform analysis and troubleshooting service to verify and confirm the cause of the problem; provide interim or workaround solutions when necessary to minimize disruption to operations; ensure prompt resolution to the defects reported and facilitate users in Problem Report (PR) testing.
  • Service Request (SR) Management. Responsibilities include tracking and monitoring of SRs raised; assessment and implementation of SRs according to operating procedures, e.g. data patching requested by users.
  • Change Request (CR) Management. Responsibilities include tracking and monitoring of CRs raised, conduct of impact assessment, design & implement solution and facilitate users in CR testing and conduct training when necessary.
  • Operations Support. Responsibilities include monitoring and execution of scheduled events such as monthly jobs, financial year end activities, interface testing, support of audit-related activities, responding to calls/ emails from users about issues/ queries with regard to PPM application and provide on-site support when necessary; support scheduled events such as system down-time; investigate and resolve functional and/or performance related and/or integration issues.
  • Prepare and submit monthly progress report on summary of the incidents raised and resolved, SR and CR status updates to the System Manager/ Functional Leads.
  • Ensure the smooth operation of PPM, including integration withother bolt-on applications, and interfaces with internal/ external interfaces so that the support is not disrupted during normal office working hours.
  • Review and update the relevant documentation (inclusive of ARIS diagrams/ models) to reflect changes made to the system. Examples of documentation including the following:
    Functional Design (FD) specification
    Technical Design (TD) specification

Skills & Requirements

  • The candidate(s) should possess a Degree in Computer Science, Engineering or Equivalent.
  • Minimum 8 years of ASP .NET development experience in a project management and technical architect role, with at least 3 full cycle ASP .NET implementation of comparable scale and complexity in a large organization.
  • Project development experience in C# and Microsoft ASP .NET Framework 3.5/ 4.0 and ASP .NET MVC.
  • Knowledge of web technology and development experience in ASP .NET, HTML, CSS, javascript, AJAX and jQuery.
  • Experience in database design and development in MSSQL and Oracle.
  • Experience in coding using Visual Studio and integration with other .NET and SAP applications.
  • Knowledge in secure programming standards and ASP .NET programming best practices.
  • Knowledge of system testing methodology and analysis with experience in using testing tool.
  • Ability to design, develop and articulate solutions based on strategic business or technical requirements.
  • Ability to work independently and efficiently, manage timelines and user expectation, and produce high quality deliverables (documentation, presentations and research).
  • Demonstrated experience in designing, developing and managing the delivery of enterprise solutions to support business transformation objectives.
  • Possess excellent communication and soft skills.

Closing on 08 Oct 2021