Technical Operations Manager (Systems/ Network)

NCS PTE. LTD.
  • Job Category
    Information Technology
  • Job level
    Manager
  • Contract type
    Contract, Permanent
  • Location
    North-East
  • Salary
    S$6000 - S$11000

Job Description

We have a great opportunity for a talented and self-motivated Operations Manager (Systems/ Network) to join our team at NCS. At NCS, we seek to nurture talents in creating and developing innovative solutions. If you are passionate about new technologies and new ideas, NCS could be a place for you!


Role & Responsibilities:

• Have good working knowledge managing enterprise network/ System Infrastructure
• Maintain and uphold Service Level Agreement as what has been agreed in the contract
• Oversees incidents related to the technical team
• Ensure incidents are handled as defined in the Incident Management Process
• Plan, co-ordinate, manage and control the changes to infrastructure so that it adheres to the Change Management Processes
• Ensures operational services are delivered in accordance to project requirements
• Ensure respective operational service levels are met
• Review changes in system software and hardware currency and establishes an upgrade plan to maintain a supportable Infrastructure
• Deliver management reports with relevant metrics
• Review all incidents that do not meet SLA or OLA
• Deliver timely and quality outputs based on defined processes
• Provide regular and accurate updates to Customer
• Maintain effective communication channels with stakeholders
• Manage issues & risks and ensure timely escalation
• Ability to manage concurrent tasks


The ideal profile should have/be:

• Have eight (8) years of working experience in the Information Technology (IT) field, especially in the area of infrastructure planning, data center operations and network, server/platform and systems management;
• Have at least five (5) years of experience in leading a team in a similar capacity;

Network: Have good working knowledge for Installing, configuring, and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP

Systems: Have good working knowledge for Installing, configuring, and supporting system-related technologies, Windows and Linux OS
• Be ITIL Foundation certified and familiar with ISO 9001 and ISO 27001
• Have good interpersonal, presentation, written, and communication skills;


For interested applicants, please send your resume to jiaxin.chen@singtel.com


Closing on 04 Feb 2021