Technical Product Solution Specialist

INVISALIGN SINGAPORE PTE. LTD.
  • Job Category
    Information Technology
  • Job level
    Fresh/entry level
  • Contract type
    Permanent
  • Location
    Central
  • Salary
    S$4500 - S$5500

Job Description

About this opportunity

Technical Solutions Specialist is a role that supports customer facing applications product launches in APAC by providing post-launch and ongoing technical support to internal and external customers.


In this role, you will…

  • Provide troubleshooting services on customer facing software/system/network to customer support (internal) and customers(external) for Invisalign/Invisalign Go/iTero line of business
  • Manage the APAC technical support queue within SFDC
  • Collaborate with Customer Operations in the development of technical knowledge base on processes and customer facing applications
  • Document processes where there are no current standards
  • Work with IT to create metrics on technical issues analysis
  • Develop and update troubleshooting and escalation guideline and provide training when necessary
  • Provide post-launch and ongoing support for cross-functional projects

In this role, you’ll need …

  • A Degree with minimum 3 years of Technical support/IT service desk/customer support working experience. Degree in Computer Science or Information Technology will be an advantage
  • Prior experience in tech support, desktop support, or a similar role will be advantageous
  • Proficiency in Windows/Mac OS
  • Hands-on experience on Salesforce.com and SAP will be a strong benefit
  • Strong knowledge with hardware/software/network preferred
  • Self-motivation, able to work independently
  • Strong in problem solving and able to work under pressure and changing environments with timelines
  • Excellent writing and presentation skills
  • Provide support to audit processes and quality management system as required

Closing on 07 Feb 2021