Technical Solutions Specialist, Collaboration (Contact Center)

CISCO SYSTEMS (USA) PTE. LTD.
  • Job Category
    Information Technology, Telecommunications
  • Job level
    Professional
  • Contract type
    Permanent, Full Time
  • Location
    Central
  • Salary
    S$7000 - S$11800

Job Description

Due to the current COVID-19 health crisis, the escalating visa/travel restrictions in place and other practical difficulties associated with international travel, we are currently unable to extend offers to anyone who is not currently working/living in Singapore or whom we judge is unlikely to be able to start work for us in Singapore on our desired start date.  Consequently, until further notice we will be prioritizing candidates who are in this location and whom we believe can start employment as expected in this location on our desired date. We're keeping the situation under review and we will adjust our position as relevant circumstances change.

What You'll Do

Ever wondered what it would be like to immerse yourself in the ocean of major technology disruptions in the world today? What if you could be rewarded for being at the epicenter of helping to drive the sales of one of the largest pioneers of the Internet on our planet?

Imagine having a meeting using Telepresence with your customer who is somewhere around the world and yet you talk the same language: technology. The next day, working from home, you could help your customers achieve results - making their business stay connected with their customers 24x7x365 vide any communication channel, be more productive, improve customer and employee engagement experiences – all while delivering shareholder value.

In your role as a Contact Center Technical Solutions Specialist (TSS) within the APJC Global Virtual Collaboration Sales Engineering organization, you will partner with our Collaboration Virtual Sales Specialists (VSS) in a pre-sales technical role, showcasing and demonstrating our Cisco Contact Center portfolio (Webex Cloud Contact Center,  On-premises contact center, and Webex cloud applications) including the associated partner ecosystem integrations.

You will engage with customers and explain and demonstrate how Cisco Contact Center solutions can be applied to solve business problems and speak the languages of business and technical decision makers alike.

You will help Virtual Sales Specialists teams craft innovative architectural solutions that drive strategic objectives, help differentiate competitive offerings and assist them in Bill of Material finalization and validation.

You will participate as a specialist on assigned Contact Center Virtual Teams and provide consultative support in your area of specialization to other engineers and VSS’s.

In the end, the outcome is: help people, connect lives and change the world – that’s what we do.

Who You'll Work With

As a member of the TSS Team within the APJC Global Virtual Collaboration Sales Engineering organization, you will be part of one of Cisco’s fastest growing sales teams and the talent engine for Cisco Sales. This is a diverse and motivated team that consistently delivers profitable growth.

We are a dynamic and international team that brings excitement to the sales floor every day. We connect Cisco customers with solutions that can transform their businesses to change the world for the better. We will provide you with a platform for success including: mentorship, training and on-the-job learning that will strongly support you in your career advancement.

You will discover an innovative, flexible and award-winning working environment using the latest Cisco technologies to enable and empower you to perform to the very best of your abilities. Our teams adapt quickly in response to market changes, and we are all highly encouraged to give back to our local communities.

Who You Are

You are passionate about technology and how it can affect positive change. We look for change-makers able to work in a sophisticated environment, constantly improving things for communities and enterprises by crafting technical solutions. You are a clear example of collaboration and put phenomenal importance on interpersonal relationships.

Our minimum requirements for this role:

  • You have a major on Computer Science, Electrical/Computer/Network Engineering, Cybersecurity, Information Technology
  • You need to have a good understanding of Cisco’s entire Collaboration Portfolio with deep expertise on the entire Cisco Contact Center portfolio (Webex Cloud Contact Center, On-premises contact center, and Webex cloud applications) including the associated partner ecosystem integrations.
  • You have experience selling SaaS solutions and performing technical demonstrations.
  • Industry knowledge of relevant solutions sets, product line specifications, performance criteria and applications
  • Competitive knowledge of competing Contact Center Solution providers including solution, technology and product offerings
  • Excellent written and verbal communication, listening, and strong presentation skills
  • Fluent in English, both written and spoken
  • Understands the value of Scripting, Software and Everything as a Service.
  • Innate curiosity and eagerness to learn; Ease in embracing complexity and a phenomenal teammate

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.


Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!


Closing on 07 Feb 2021