Technical Support Agent (Ref 24021)
JOBLINE RESOURCES PTE. LTD.
Contract, Full Time
S$2000 - S$2800
- Handle incoming support cases and track using incident tracking software
- Follow up on support tickets till closure within the defined SLA
- Provide application support in a service desk environment which includes email and phone
- Create test cases for bug fixes and/or system enhancements
- Liaise with developers and end users during the testing process to ensure all test cases passed
- At least 1 year experience as a software tester or as applications technical support staff.
- Perform any other administration and operational work as required by supervisor
- Diploma or Degree holder of an IT related course
- Good computer skills, including use of Microsoft Office
- Good command of written and spoken English
- Able to work half day on Saturday, if required.
- Applicants who are available immediately and with MS Dynamics CRM background are highly preferred.
Licence No: 12C6060
Closing on 06 Mar 2021