Technical Support Agent (Ref 24021)

JOBLINE RESOURCES PTE. LTD.
  • Job Category
    Information Technology
  • Job level
    Junior Executive
  • Contract type
    Contract, Full Time
  • Location
    Islandwide
  • Salary
    S$2000 - S$2800

Job Description

Responsibilities:

- Handle incoming support cases and track using incident tracking software

- Follow up on support tickets till closure within the defined SLA

- Provide application support in a service desk environment which includes email and phone

- Create test cases for bug fixes and/or system enhancements

- Liaise with developers and end users during the testing process to ensure all test cases passed

- At least 1 year experience as a software tester or as applications technical support staff.

- Perform any other administration and operational work as required by supervisor


Requirements

- Diploma or Degree holder of an IT related course

- Good computer skills, including use of Microsoft Office

- Good command of written and spoken English

- Able to work half day on Saturday, if required.

- Applicants who are available immediately and with MS Dynamics CRM background are highly preferred.


Licence No: 12C6060


Closing on 06 Mar 2021