Technology Solutions Manager III, Greater Asia

  • Job Category
    Information Technology
  • Job level
  • Contract type
    Permanent, Full Time
  • Location
  • Salary
    S$8500 - S$9500

Job Description

Roles & Responsibilities

The incumbent is responsible in managing the critical Application processes including but not limited to:

1. Commercial and Pre-sales IT Support

· Play a leading role during sales engagement for RFP / RFQ and IT technology solution demonstration to customers as SME (Subject Matter Expert).

· Assisting in Marketing and sales presentations to support customer solution initiatives and innovations.

2. Manage and support and document business requirement

· Play a leading role to facilitate business solution workshop as required for business requirement gathering and process improvement

· Able to interact with users of various level to understand business requirement

· Understand business needs and translate them into BRD (Business requirement definition)

3. Translate business requirement into system solutions and configurations

· Lead functional discussion with users and vendors

· Participate in functional and design review meetings

· Review functional and / or technical specifications

· Review / Test new enhancements from development team

· Participate in system configuration activities as assigned

4. Vendor management & application support

· Interact with external vendors on various expect of projects and application support

· Monitor project progress and vendor delivery quality

· Provide L2 application support

5. Training and user acceptance support

· Prepare training material

· Conduct system and process training

· Prepare test specification and scripts

· Support user acceptance activities

· Presentations to project stakeholders (Internal and External)


· Degree/Diploma in Computer Studies or Supply Chain/Logistics Management


· Minimum 7 - 10 years working experience in the International logistics environment including logistics management, freight solutions, warehousing and distribution and other supply chain-related services at regional or global level

· Knowledgeable in logistic service providers and global transportation (Liner) business process, terminology and industry practice.

· Customer oriented with the ability to establish strong relationships and interact effectively with customers at various levels.

· Able to interact with customers and business users to understand requirements.

· Strong experience in digital product management and solid understanding of high-quality digital product delivery

· Is able to partner with business stakeholders, development team and design teams to define, build, and maintain products critical to growth, engagement, and retention

· Hands on experience in delivering product/project in Agile Environment (Scrum is preferable), successful experience of leading / driving corporate level Agile transformation for traditional enterprise IT is preferred.

· Functional experience with Transport (OTM) and Warehousing management applications (MA SCALE).

· Strong IT background and well balanced between solid business/marketing sense and the execution aspects

· Good Sales and project management and coordination skills, and ability to excel in a fluid, cross-functional team environment

· Some regional and domestic travels needed

Closing on 24 Sep 2021